Terms of Service

These Terms govern your use of Renomora, including our website, account services, AI property visualisation tools, image generation, video generation, editing tools and related services (the “Service”).

Renomora is operated by Edward Price, trading as Renomora, of 11 Manor House Road, Jesmond, Newcastle, NE2 2LU. You can contact us at [email protected].

By creating an account, purchasing credits or a subscription, uploading content, or otherwise using Renomora, you agree to these Terms.

1. The Service

Renomora is a property visualisation and marketing-content platform. It may let users upload property material, generate AI-assisted renovation or design visualisations, create transformation videos, edit or regenerate images and videos, add branding, store and download content, and purchase subscriptions or pay-as-you-go credits.

Renomora is primarily a visualisation and marketing tool. Generated content is not architectural, engineering, planning, construction or safety advice and is not a guarantee of what can legally, structurally or practically be built.

2. Accounts

You must be at least 18 and capable of entering into a binding contract to use paid Renomora services. You are responsible for accurate account information, account security and activity carried out through your account.

3. Your uploads and content

You retain ownership of photographs, logos, instructions and other material you upload (“Customer Content”). You confirm that you own it or have permission to upload and use it.

You grant Renomora a limited licence to host, copy, process, modify and transmit Customer Content only as reasonably necessary to provide, maintain, secure and improve the Service, subject to reasonable backup periods and legal retention requirements.

4. AI-generated content

Renomora uses artificial intelligence and third-party technology providers. Results can contain errors, visual artefacts, geometry changes, unrealistic details or unexpected differences from your instructions.

We do not guarantee that generated content will be unique, factually accurate, technically feasible or suitable for a particular purpose. Where appropriate, it should be presented as a visual concept or marketing representation rather than a guaranteed depiction of completed work.

Subject to applicable law and third-party rights, you may use your Renomora outputs for your own business and commercial purposes. We do not guarantee exclusive intellectual property rights in AI-generated material.

5. Third-party providers

Renomora relies on third-party providers including OpenAI, fal.ai, Supabase and Stripe. Customer Content may be processed by relevant AI and infrastructure providers where necessary to provide the Service. Payments are processed by Stripe and Renomora does not store complete payment-card details.

6. Credits

Certain actions use credits. The required amount is shown through our pricing or account interface. Credits purchased or granted form a balance for eligible Renomora services. Unused credits roll over where stated by the applicable plan or purchase terms.

Renomora may change the credit cost of future actions, but this will not remove credits already held in your account.

7. Included revisions

Some plans include a shared monthly revision allowance. Eligible actions may include Edit, Retry as New Animation and Create Another Version. Unused revisions do not roll over. Restore Previous Version, where offered as a free feature, does not use a revision or credit.

If a technical failure occurs before an eligible generation is successfully provided, Renomora will ordinarily restore the reserved credit or revision.

8. Subscriptions

Paid subscriptions renew automatically at the billing interval shown at checkout unless cancelled. Benefits may include monthly credits and revisions and are applied following successful payment. Access may be restricted while payment remains outstanding.

9. Cancelling a subscription

You may manage or cancel your subscription through Account → Manage subscription. Unless applicable law requires otherwise, cancellation takes effect at the end of the current paid billing period.

After cancellation takes effect, no further subscription renewal is charged, unused revisions expire, banked credits remain available, and your account and existing projects are not automatically deleted solely because the subscription ended.

10. Pay as you go

Pay-as-you-go credit purchases do not create a recurring subscription. Credits remain attached to the purchasing account unless otherwise stated. Refund rights are governed by our Refund & Cancellation Policy and applicable law.

11. Pricing

Prices are shown before purchase and may vary by market or currency. Renomora may change future prices, allowances or features. Changes to recurring subscription prices will be communicated where required by law. Taxes may be added where legally required.

12. Availability

We aim to provide a reliable Service but cannot guarantee uninterrupted availability. Providers may experience outages, delays, capacity restrictions or policy changes outside our control.

13. Acceptable use

You must not access another customer’s account, bypass usage controls, interfere with the Service, infringe third-party rights, submit malicious code, use outputs unlawfully or falsely present an AI visualisation as professional engineering, architectural or regulatory approval.

14. Marketing responsibility

You are responsible for how you publish and distribute Renomora outputs. If a visualisation could reasonably be mistaken for completed work, you should consider making clear that it is a proposed, concept or AI-generated visualisation.

15. Renomora intellectual property

Renomora’s software, interface, branding, templates, workflows and proprietary material belong to us or our licensors. These Terms do not transfer ownership of the Renomora platform to you.

16. Suspension and termination

We may restrict or suspend access for non-payment, unlawful activity, security risks, serious breach of these Terms, abuse or legal requirements. Where practical, we will attempt to give reasonable notice.

17. Liability

Nothing in these Terms excludes liability that cannot legally be excluded. For business customers, Renomora will not be liable for indirect or consequential loss, loss of profit, business opportunity or goodwill, or losses caused by relying on an AI visualisation as architectural, structural or professional advice.

To the maximum extent permitted by law, our aggregate liability to a business customer will not exceed the amount that customer paid to Renomora during the 12 months before the event giving rise to the claim. Consumer statutory rights remain unaffected.

18. Customer Content responsibility

Business users are responsible for claims arising from Customer Content where the claim results from a lack of permission to upload or use that content or from unlawful use of the Service.

19. Privacy

Our processing of personal information is explained in our Privacy Policy.

20. Consumer rights

If you use Renomora as a consumer, mandatory consumer rights remain unaffected. Certain online contracts may carry statutory cancellation rights. See our Refund & Cancellation Policy.

21. Changes to these Terms

We may update these Terms from time to time. Material changes affecting existing customers will be communicated where reasonably appropriate or legally required.

22. Governing law

These Terms are governed by the laws of England and Wales, except where mandatory consumer law in your country gives you rights that cannot legally be excluded. The courts of England and Wales will have jurisdiction over disputes with business customers.

23. Contact

Renomora
Edward Price
11 Manor House Road, Jesmond, Newcastle, NE2 2LU
[email protected]